Refund Policy

Effective Date: 11/09/2025

At Teddy Visualz, we want every client to feel confident when purchasing our digital products and design services. Because our work is custom-made and delivered digitally, please read our Returns & Refund Policy carefully before placing an order.

1. Digital Products (Image Packs & Custom Designs)

All purchases are final and non-refundable once work has begun.
Refunds cannot be issued for digital downloads or completed design work.
If you experience any technical issues accessing your files, we’ll resend the files promptly at no extra cost.

2. Revisions & Satisfaction

Each Image Pack includes a set number of revisions (outlined on the product page).
Revisions are designed to refine the existing design, not to start a new project.
Additional revisions beyond what is included will be subject to extra charges.

3. Cancellations

If you cancel an order before work has started, you may request a full refund.
Once work has started, the payment is non-refundable.

4. Exceptional Circumstances

Refunds may be granted only in rare cases, such as:

Duplicate orders made in error.
Accidental overpayment.
A proven failure to deliver the agreed service.

5. How to Request a Refund (If Eligible)

To request a refund or discuss your order, please contact us at:
📧 teddyvisualz@gmail.com
Include your order number and details so we can review your request quickly.

6. Governing Law

This Returns & Refund Policy is governed by the laws of the United Kingdom.

Teddy Visualz is committed to delivering professional, high-quality visuals and ensuring every client has a smooth and transparent experience.